General Terms and Conditions of Sale Conua.com

GENERAL TERMS AND CONDITIONS OF SALE

PRODUCTS AND SERVICES SOLD ON THE SITE [domainee]

GENERAL INFORMATION ABOUT THE SELLER

Identity
Name : CAMIAU
Legal form : Société par actions simplifiée à associé unique
Capital : 4 500 euros
Unique identification number : 829 712 090
Trade and company register : Antibes (France)
Contact information
Address : 27 Avenue Philippe Rochat
06600 Antibes
France
Phone : +33 (0)971 20 16 20
Email address : contact[@]conua.com
Contact form : https://www.conua.com/en/contact
Number IVAT : N° TVA : FR 768 297 120 90

These conditions of sale are concluded on the one hand by the company CAMIAU Société par actions simplifiée à associé unique au capital de 4 500 euros whose registered office is located at 27 Avenue Philippe Rochat 06600 Antibes France, registered with the Trade and Companies Register of Antibes under the number RCS Antibes 829 712 090 000 10 hereinafter referred to as

CAMIAU managing the Conua.com website, https://www.conua.com and, on the other hand, by any individual or legal entity wishing to make a purchase via the Conua.com website, https://www.conua.com, hereinafter referred to as "the Buyer (The Customer)".

These general terms and conditions of sale govern the contractual relationship between CAMIAU and the Buyer (the Customer).

These general terms and conditions of sale shall prevail over any other conditions appearing in any other document, unless a prior, express and written derogation is made. They are applicable worldwide.

The Buyer (The Customer) acknowledges having read, at the time of placing the order, the special conditions of sale specific to each product offered.

He expressly declares that he accepts them unreservedly.

Conditions for placing an order.

You declare that you are of legal age and have the legal capacity to place an order on the site Conua.com, https://www.conua.com.

All orders placed on the Conua.com site, https://www.conua.com, must correspond to the normal needs of a household.

Article 1: object

LThese conditions of sale aim to define the contractual relations between CAMIAU and the Buyer (The Customer) and the conditions applicable to any purchase made through the website Conua.com, https://www.conua.com.

The acquisition of a product through this site implies unreserved acceptance by the Buyer (The Customer) of these terms and conditions of sale, which the Buyer (The Customer) acknowledges having read prior to placing an order. Before any transaction, the Buyer (The Customer) declares on the one hand that the purchase of products on the site Conua.com, https://www.conua.com is not directly related to his professional activity and is limited to a strictly personal use and on the other hand to have the full legal capacity, allowing him to commit himself under these general conditions of sale.

The company CAMIAU retains the right to modify these conditions of sale at any time, in order to comply with any new regulations or to improve the use of its site. As a result, the applicable conditions will be those in force at the date of the order by the Buyer (the Customer).

Article 2. Products

The products offered are those that appear on the Conua.com, https://www.conua.com site of the company CAMIAU within the limits of available stocks.

The company CAMIAU reserves the right to modify the assortment of products at any time.
Each product is presented on the website in the form of a description showing its main technical characteristics (capacity, use, composition, etc. ).
The photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the site [domainee], https://www.conua.com is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

The buyer (The Customer) undertakes to use the products personally after consultation and precise medical advice , and must comply with all laws, regulations and / or directives applicable to the use of the products in his Country, The buyer (The Customer) certifies that the use of the products is his sole responsibility, under the normal conditions advised by a medical opinion and on the packaging of the product, without CAMIAU may be involved in any way in the event of a complaint, damage that may arise from the use of the products by The buyer (The Customer), in any case, they cannot engage the responsibility of CAMIAU.

Article 3. PRICE AND DURATION OF VALIDITY, PROMOTIONAL OFFERS

The prices appearing on the product sheets of the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. These prices are exclusive of the flat-rate contribution to the costs of processing and sending the order.
The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. or the weight of the order.
In Europe, for any order greater than or equal to 100 euros including tax, shipping costs are free; for any order less than 100 euros including tax, a flat-rate contribution to the shipping costs will be invoiced to The buyer (the Customer) in an amount varying according to the destination and euros including tax.


Any change in the VAT rate may be reflected in the price of the products. The company CAMIAU reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the Buyer (The Customer).

Any gifts and discounts, as well as the product prices and promotional offers applied are those

- indicated in the catalog or in the mailings to which the order form refers. In the event of an old order form, CAMIAU reserves the right not to validate the order or to apply the conditions in force on the date of the order (products, prices, commercial conditions, gift, etc.); / p>

- indicated on the website https://www.conua.com on the day of the order;

- or on the emails received by the Buyer (the Customer), respecting the validity dates of the offers.

Article 4. Order and payment terms

Before any order, the Buyer (the Customer) must create an account on the site Conua.com, https://www.conua.com.
The account creation section is accessible directly from the menu bar.
At each visit, the Buyer (the Customer), if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information.

The delivery address: address registered in the account of the Buyer (The Customer) or any other address according to the Customer's choice.

The billing address: address registered in the account of The buyer (The Customer) or any other address according to the Customer's choice.

The invoice will be issued after payment and can be downloaded into the account of The buyer (The Customer) in PDF format and will be kept by our services for the legal retention period thanks to a reliable backup solution.


The company CAMIAU offers the Buyer (The Customer) to order and pay for its products in several stages, with 3 payment options to choose from:

- Payment by check:

Payment by check is only valid for FRANCE.

-Payment by bank transfer:

Payment by bank transfer is only valid for FRANCE.

- Secure payment by Paypal or credit card (via the PAYPAL or STRIPE system):


The Buyer (The Customer) selects the products he wishes to order in the "basket", changes if necessary (quantities, references, etc.), checks the delivery address or provides a new one.
Then, the shipping costs are calculated and submitted to the Buyer (The Customer), as well as the name of the carrier. Then, the Buyer (the Customer) chooses the method of payment of his choice: " Payment by Paypal or bank card " ( via the PAYPAL or STRIPE system ).

The Company CAMIAU, accepts bank cards (bearing the symbol CB Payment by CB) and international (bearing the acronym VISA Payment by Visa, MASTERCARD Payment by Mastercard, American express Payment by American express, Diners Club Payment by Diners Club, Discover Payment by Discover, JCB Payment by JCB, UnionPay Payment by UnionPay).

And with and on a mobile phone (smartphone) Apple Pay Payment by Apple Pay et Google Pay Payment by Google Pay

- https The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode.


The next step offers him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the button " Order with obligation to pay ". Finally, the Buyer (the Customer) is redirected to the secure PAYPAL or STRIPE interface in order to securely fill in his Paypal or STRIPE account references or personal credit card.
If the payment is accepted, the order is registered and the contract definitively formed.
Payment by Paypal or STRIPE account or by credit card is irrevocable.
In the event of fraudulent use thereof, The buyer (The Customer) may require the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a bank card is not engaged if the disputed payment has been proven fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the operation may have generated, the cardholder must contest, in writing, the debit from his bank, within 70 days of the operation, or even 120 days. if the contract binding him to it so provides.
The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written objection lodged by the holder. No cost of restitution of sums can be charged to the holder.

The confirmation of an order implies acceptance of these conditions of sale , the recognition of having full knowledge of them and the waiver of its own conditions of purchase.
All the data provided and the recorded confirmation will constitute proof of the transaction.
If The buyer (the Customer) has an e-mail address and if he has entered it on his order form, the company CAMIAU will send him confirmation of the registration of his order by e-mail.

The invoice will be issued after payment and can be downloaded into the account of the Buyer (The Customer) in PDF format and will be kept by our services for the legal retention period thanks to a reliable backup solution.

If the Buyer (The Customer) wishes to contact the company CAMIAU, he can do so either by mail to the following address: 27 Avenue Philippe Rochat
06600 Antibes France; either by email to the following address : CONTACT.

Article 5. Retention of title

The company CAMIAU retains full and entire ownership of the products sold until the price has been fully collected, in principal, costs and taxes included.

Article 6. Right of withdrawal

Pursuant to article L121-20 of the Consumer Code, the Buyer (the Customer) has a period of fourteen working days from the delivery of the order (from the day after receipt of the order) to exercise the right of withdrawal, without having to justify reasons, nor to pay penalties, and thus return the product (s) to the seller for exchange or refund without penalty, with the exception of costs back. The right of withdrawal also applies to products on sale, used or removed from stock. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. Any right of withdrawal exercised after the expiration of the aforementioned period will not be taken into account by CAMIAU, the delivered products will be presumed to have been accepted.

The right of withdrawal cannot be exercised :

for products which have been unsealed by the Buyer (The Customer) after delivery, they cannot be returned for reasons of hygiene or health protection, such as personal hygiene products, cosmetics non-hermetic and foodstuffs liable to deteriorate or expire quickly, are excluded by law from the benefit of the right of withdrawal.

(Article L221-28 https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000032226820/)

The buyer (The Customer) returns the new item, unsealed, in its original packaging, intact, along with the instructions for use and documentation, at its own expense. It will be up to the Customer to keep any proof of the return.

All requests should be sent to CAMIAU, 27 Avenue Philippe Rochat, 06600 Antibes.

To exercise his right of withdrawal, the Customer is invited to complete the withdrawal form below within the deadlines, and if so, he also wishes via the CONTACT, and write a similar unambiguous declaration with the order number, the list of products that the Customer wishes to return.

The return of the goods is carried out, at the latest under the fourteen (14) days following the request, of its decision to withdraw. Any return of merchandise requires a return number.

CAMIAU will reimburse the sums paid by the Buyer (The Customer), with the exception of return costs within a maximum period of fourteen (14) days following their physical receipt or receipt of effective proof of their sending by the Customer, the date selected being the earliest of these facts (postmark as proof). In the event of a return of an entire order, CAMIAU will also reimburse the Customer for the initial delivery costs, with the exception of additional costs resulting from the choice by the Buyer (the Customer), if applicable, of '' a delivery method other than the cheapest standard delivery method offered, in accordance with the legislation. The partial return of part of the products ordered will not give rise to the reimbursement of the initial delivery costs because the amount of the delivery costs is fixed. In both cases, CAMIAU undertakes to provide a full refund for the returned product (s).

This refund will use the same means of payment as that chosen by the Buyer (the Customer) for the initial transaction, unless the Buyer (the Customer) expressly agrees on a different means; in any case, this reimbursement will not cause additional costs for the Buyer (the Customer).

The Buyer (the Customer) must imperatively accompany his package with the withdrawal form below. after or any other unambiguous declaration expressing its wish to withdraw (the use of the withdrawal form below is not compulsory):

CAMIAU

27 Avenue Philippe Rochat

06600 Antibes

France


I notify by the presents the withdrawal from the contract relating to the order of the Products below:

- Order of: ………… ..

- Order number: ……… … ..

- Client's name: …………………….

- Client's address: ………………………… ..

[Customer's signature]

It is advisable to return the package by tracked mail, in the event that it is lost during shipment post al, the responsibility of CAMIAU cannot be engaged in this respect.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. However, the Buyer (the Customer) has the choice of having it delivered to the address registered in his customer account or to any other address of his choice.
Orders are made by La Poste via COLISSIMO or Delivengo, service delivery with tracking, delivery without signature, or with signature depending on your choice.
Delivery times are indicative only; if these exceed thirty days from the order, the sales contract may be terminated and the Buyer (The Customer) reimbursed within fourteen (14) days of the date on which the contract was terminated.
The company CAMIAU can provide the Buyer (The Customer) with the tracking number of their package by e-mail.
The buyer (the Customer) is delivered to his home by his postman, or to a relay point depending on his choice.
In the event of the absence of The buyer (the Customer), he will receive a notice from his postman, which allows him to collect the products ordered at the nearest post office, during a period indicated by postal services.
The buyer (the Customer) is required to check in the presence of the La Poste employee or the delivery person, the condition of the packaging of the goods and their contents on delivery.

Article 8. Guarantee

All our products benefit from the legal guarantees of compliant delivery (Consumer Code art. L 217-4 and following) and against hidden defects (Civil Code art 1641 and following) allowing the consumer to return non-compliant delivered products or defective.

Legal guarantee of conformity (art. L. 217-1 to L. 217-14 of the Consumer Code)

Article L.217-4. The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this was charged to it by the contract or was carried out under its responsibility.

Article L.217-5. The good is in conformity with the contract:

1 ° If it is suitable for the use usually expected of a similar good and, if applicable:

- s' it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2 ° Or if it has the defined characteristics of 'by mutual agreement between the parties or is specific to any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-12. The action resulting from the lack of conformity lapses two years after delivery of the goods.

Legal guarantee against hidden defects (art. 1641 to 1649 of the Civil Code)

Article 1641. The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce such use to such an extent that the The buyer would not have acquired it, or would have given only a lower price, if he had known them.

Article 1648 al. 1. The action resulting from latent defects must be brought by The buyer within two years from the discovery of the defect.

Article 9. Liability

The company CAMIAU, in the distance selling process, is only bound by an obligation of means, resulting from all the steps necessary for the conclusion of the distance selling contract. It cannot be held liable for all or part if it provides proof that the non-performance of its obligations is attributable either to the consumer, or to a service provider, or to the unforeseeable and insurmountable fact of a third party to the contract, or in force majeure.

Article 10. Intellectual property

All elements of the site Conua.com, https://www.conua.com, the brand "CONUA" is operated by the company. [SocieteNosas]. It is filed with the INPI in its entirety, as well as all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.

CAMIAU does not authorize the reproduction of texts, photos, illustrations, videos, logos, brands, product names and graphics posted on its website. All this content is the property of the company CAMIAU and covered by copyright, with the exception of trademarks, logos or content belonging to other partner companies or authors. Any use of these without prior agreement will be the subject of an infringement action.

Article 11. Personal data

The company CAMIAU undertakes to preserve the confidentiality of the information provided by the buyer (the Customer), which he would have to transmit for the use of certain services (carrier, colissimo, payment).
Any information concerning him is subject to the provisions of law n ° 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. .
He can request it at any time by mail to the following address:
CAMIAU
27 Avenue Philippe Rochat
06600 Antibes France


or by the mail form CONTACT

or directly on the site Requests for rectification and erasure

Article 12. Litigation and mediation

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situation. In the event of a dispute, the Customer will first contact CAMIAU to obtain an amicable solution.

European platform for online dispute resolution (ODR)

In accordance with the provisions of article 14 of Regulation (EU) n ° 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and of article L. 616-2 of the Consumer Code, The buyer (the Customer) is informed of the existence of a European platform for online dispute resolution (ODR) and of the possibility of using it. The electronic link to the platform is: https://ec.europa.eu/consumers/odr

These distance selling conditions are subject to French law. For all disputes or litigation, the competent court will be that of Antibes

Date updated

Last updated on: March 6, 2021