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Shipping & Returns


  Delivery :

- The delivery of a product ordered on Conua.com, will be carried out by the means of the mail service, in parcel followed under 48 H (working day), after the confirmation of the payment. For the sendings the Abroad, the base of calculation of the forwarding costs is delivered by the mail service and/or conveying.

- The delivery is carried out with the address indicated on the purchase order, filled by the care of the Purchaser (the Customer).

- Are regarded as case of absolute necessity discharging the salesman (Conua.com) from his obligation to deliver, Interdictions of circulation, the war, the riot, the fire, the strikes, the accidents and impossibility of being supplied.

- The goods always travel to the risks of the recipient (the Purchaser (the Customer)). Always check your parcel with the arrival and exerted, if it were necessary, its recourse against the conveyor under 48h, even in the event of forwarding free of port (Except contrary convention, the salesman chooses the conveyor freely). In the case of a loss of parcel at the time of transport, the times of investigation can vary according to conveyors' and take from one to three weeks.

- For reasons of availability (out-of-stock , stop of production etc...) An order can be delivered in several times to the Purchaser (the Customer) who will pay only one time the expenses of delivery.

- If the Purchaser (the Customer) wishes several places of delivery, it will have to place as much from order with the dependent expenses of delivery.




The Purchaser (the Customer) has the legal time of retractation as from the reception of the products.
In the event of exchange or refunding, the Purchaser (the Customer) returns to his expenses the new article not open, in his packing of origin intact, accompanied by all the documents received, with the address being reproduced on packing.
Any request is to be addressed to Conua.com.
The return of the goods is carried out, with the risks of the purchaser. Any return of goods requires a number of return.
Conua.com will carry out the refunding of the sums paid by the Purchaser (the Customer), except for the expenses of delivery, within 30 maximum day, with reception of the products.

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